Cancellation Policy

Last updated 15 June 2026

This policy explains when and how an order placed through Tayeb can be cancelled. Tayeb is operated by AL-TAYEB INTERNET SERVICES PORTAL in Amman, Jordan. All payments and any related refunds are in Jordanian Dinar (JOD).

Cancelling before the restaurant accepts

You can cancel free of charge any time before the restaurant accepts your order. If you paid by card, the full amount is refunded.

After the restaurant accepts

Once the restaurant accepts and begins preparing your order, cancellation may no longer be possible, because the food is already being made. If we are able to stop the order in time, a full or partial refund may apply. If preparation has started, the order is treated as final.

After the order is out for delivery

Once your order has been handed to the driver and is on its way, it cannot be cancelled. If something goes wrong with the delivery itself, please see our Refund Policy.

Cancellations by the restaurant or Tayeb

A restaurant or Tayeb may need to cancel an order, for example when an item is out of stock, the restaurant has closed, or the delivery address cannot be reached. In these cases you receive a full refund of any amount paid.

How to cancel

Cancel directly from your active order in the Tayeb app, or contact us at [email protected] for help.

Changes to this policy

We may update this policy from time to time. The latest version always applies and will be published on this page.