Delivery Policy

Last updated 15 June 2026

This policy explains how delivery works for orders placed through Tayeb, operated by AL-TAYEB INTERNET SERVICES PORTAL in Amman, Jordan. All fees and payments are in Jordanian Dinar (JOD).

How your order is delivered

Once a restaurant accepts and prepares your order, it is delivered either by the restaurant or by our delivery partner. You can follow the status of your order in the Tayeb app from acceptance through to arrival.

Delivery areas

Delivery is available within the areas served by each restaurant. If your address falls outside a restaurant's delivery range, that restaurant will not be available to you at checkout.

Delivery times

An estimated delivery time is shown before you place your order. This is an estimate. Actual times can change due to restaurant preparation, traffic, weather, and order volume.

Delivery fees

Any delivery fee that applies to your order is shown clearly at checkout before you pay. The price you see is the price you pay.

Your address and availability

Please make sure your delivery address and contact number are correct, and stay reachable so the driver can reach you. If a delivery cannot be completed because the address is wrong or you cannot be reached, the order may be treated as delivered and may not be eligible for a refund. See our Refund Policy for details.

Receiving your order

Please be available to receive your order at the address provided. If you have specific handover instructions, add them as a note when you place your order.

Changes to this policy

We may update this policy from time to time. The latest version always applies and will be published on this page.