Refund Policy

Last updated 15 June 2026

This policy explains how refunds work for orders placed and paid for through Tayeb, operated by AL-TAYEB INTERNET SERVICES PORTAL in Amman, Jordan. All transactions and refunds are processed in Jordanian Dinar (JOD).

When you are eligible for a refund

You may be eligible for a full or partial refund in cases such as:

• Your order, or part of it, did not arrive.
• You received the wrong items or items were missing.
• The food arrived in unacceptable condition.
• Your order was cancelled before the restaurant began preparing it.
• The restaurant or Tayeb cancelled your order after payment.

How refunds are issued

Approved refunds are returned to your original payment method or, where you choose, credited to your Tayeb balance. Refunds to a card are processed through our payment provider and the time to appear on your statement depends on your issuing bank, usually within 5 to 10 business days.

How to request a refund

Raise a request through the Help section in the Tayeb app, or contact us at [email protected]. Refund requests must be submitted within 96 hours of the order being delivered or marked complete. Requests made after this window may not be eligible.

Review

Some requests are resolved immediately. Others are reviewed by our team, which may involve the restaurant or our delivery partner. We aim to resolve every request promptly and will keep you updated through the app.

Changes to this policy

We may update this policy from time to time. The latest version always applies and will be published on this page.