Legal

Merchant Terms and Conditions

For restaurants and other merchants on the Tayeb platform.

These Merchant Terms and Conditions ("Merchant Terms") govern the relationship between Tayeb Portal for Internet Services (Private Shareholding Company) ("Tayeb," "we," "us," or "our") and any restaurant, brand, or other merchant ("Merchant," "you") that lists products or services on the Tayeb platform.

By signing up to the Tayeb Merchant App, accepting orders through the Seller App, or signing a Merchant Agreement with Tayeb, you agree to be bound by these Merchant Terms. They should be read together with our Terms and Conditions, Privacy Policy, Personal Data Protection Notice, and any individual Merchant Agreement signed between you and Tayeb.

01Relationship and Platform Role

Tayeb operates a technology platform that connects Merchants with customers and coordinates delivery through third party logistics partners. Tayeb is not a party to the sale of food or other products between you and the customer.

Each Merchant operates independently. Nothing in these Merchant Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and Tayeb.

02Eligibility and Onboarding

To list on the Platform, you must:

• Be a legal entity duly registered in the Hashemite Kingdom of Jordan, with a valid Commercial Registration (CR) and any required licenses or permits.
• Be authorized to sell the products you list, including holding any required food safety, hygiene, and municipal permits.
• Provide accurate identification of your signatory and any beneficial owners as required by applicable law.
• Maintain valid tax registration and comply with all applicable tax obligations.

Tayeb reserves the right to verify any information you provide, request supporting documentation, and approve or reject your application at its discretion.

03Account Setup and Verification

During onboarding, you will provide your business name, legal entity name, brand name (in English and Arabic), branch details, menu, pricing, operating hours, banking details for settlement, and signatory information. You are responsible for keeping this information accurate and current.

You must safeguard your account credentials and are responsible for all activity carried out under your account, including by staff or contractors.

04Menus, Pricing, and Availability

• You set your own menu items, descriptions, item images, and prices.
• Prices displayed on the Platform must not exceed the prices charged at your physical location for the same items, unless agreed otherwise in writing with Tayeb.
• All displayed prices must include applicable Value Added Tax (VAT) and any other applicable taxes. You are responsible for the proper invoicing and remittance of taxes to the relevant authorities.
• You must keep your availability status (open, closed, paused) accurate and reflect real time stock and capacity.
• You may request menu and pricing changes through the Merchant App or by contacting our operations team. Tayeb may set reasonable processing timelines for changes.

05Order Acceptance and Fulfillment

• You must accept or reject incoming orders promptly through the Seller App, within the response window set by Tayeb.
• Once you accept an order, you must prepare and fulfill it accurately, in line with the menu item, modifiers, and customer instructions.
• You must adhere to your stated preparation times. Consistently exceeding stated preparation times may result in delisting or commercial penalties.
• You may not contact customers directly except through the Platform or, where applicable, through proxy numbers provided by Tayeb.
• You may not encourage customers to order outside the Platform once they have ordered through Tayeb.

06Food Safety and Regulatory Compliance

You are solely responsible for:

• Food safety, hygiene, ingredient quality, and proper food handling.
• Accurate allergen, nutrition, and ingredient information where required.
• Packaging that maintains product temperature, integrity, and presentation during delivery.
• Compliance with all applicable Jordanian laws and regulations, including those issued by the Ministry of Health, the Food and Drug Administration, and relevant municipalities.
• Maintaining all required licenses, permits, and insurance.

Tayeb may suspend or remove your listing immediately if it reasonably believes there is a food safety risk, customer health risk, or regulatory violation.

07Commissions, Fees, and Settlement

Tayeb charges commissions, service fees, and other amounts in exchange for access to the Platform, order processing, payment processing, marketing, and delivery coordination. The specific commission rates, fees, and any rebates applicable to you are set out in your individual Merchant Agreement with Tayeb.

Settlement and payouts:

• Tayeb collects amounts due from customers (where payment is made through the Platform) and settles the net amount due to you after deducting commissions, fees, and any adjustments.
• Settlement frequency, payout schedule, minimum payout thresholds, and currency are set out in the Merchant Agreement.
• Tayeb may hold, delay, reduce, or offset payouts in cases of disputes, suspected fraud, regulatory hold, or unresolved customer complaints.

For Cash on Delivery (COD) orders, the customer pays the Merchant or the driver directly. The reconciliation of COD amounts collected and commissions due is handled in line with the Merchant Agreement.

08Refunds, Chargebacks, and Customer Compensation

• Where a customer receives a refund, partial refund, replacement, or credit due to your fault (including incorrect items, missing items, quality issues, late acceptance, or cancellation after acceptance), the relevant amount will be deducted from your Merchant Wallet or settlement balance.
• Where a refund is due to a Tayeb or delivery partner fault, Tayeb shall bear the cost.
• Chargebacks, payment reversals, and fraud related deductions may also be charged to your account, with reasonable supporting evidence.
• Tayeb's customer service decisions on refunds and credits are final and binding on Merchants, except in cases of manifest error.

09Merchant Wallet and Financial Adjustments

Tayeb maintains a Merchant Wallet (a virtual account reflecting your balance with Tayeb). Tayeb may:

• Deduct amounts from the Merchant Wallet for refunds, chargebacks, customer compensation, fines, penalties, and other amounts due to Tayeb or third parties.
• Offset any outstanding dues against future payouts or any other amounts owed to you.
• Adjust the Merchant Wallet to correct errors, reconcile transactions, or reflect agreed credits and rebates.

If the Merchant Wallet has a negative balance for an extended period, you agree to settle the outstanding amount within the timeline set by Tayeb.

10Devices, Integrations, and Operational Tools

Any tablet, printer, POS integration, API integration, account, software, or operational tool provided or enabled by Tayeb remains subject to Tayeb instructions and platform requirements. The Merchant must use such tools only for Tayeb operations, keep them secure, avoid tampering or unauthorised modification, and return or settle any device or equipment when requested.

11Brand, Marketing, and Promotions

• You grant Tayeb a non exclusive, royalty free license to use your business name, brand name, logos, menu items, images, and other content (collectively, "Merchant Content") to display them on the Platform and in marketing materials related to the Platform.
• You confirm that you own or have the right to use all Merchant Content and that it does not infringe any third party rights.
• You may not use Tayeb's name, logo, or branding without prior written consent, except in factual descriptions of your relationship with Tayeb (for example, on a "We are on Tayeb" sticker provided by us).
• Tayeb may run promotions, discounts, and featured listings. Participation in promotions may be voluntary or, where set out in the Merchant Agreement, may be a condition of certain commercial benefits. The cost of any promotional discount may be borne by Tayeb, the Merchant, or shared, as agreed.

12Data and Privacy

Tayeb shares limited customer data with you only to the extent necessary to fulfill orders (such as customer first name, masked phone number, delivery address, and order details). This data is provided to you as a data processor strictly for order fulfillment purposes.

You agree to:

• Process customer data only for order fulfillment and not for any marketing, profiling, or other purpose.
• Not retain customer data longer than necessary, and not export, sell, or share it with any third party.
• Comply with Jordan's Personal Data Protection Law No. 24 of 2023 and any other applicable data protection law.
• Notify Tayeb without undue delay of any personal data breach affecting customer data received through the Platform.

13Confidentiality

You agree to keep confidential all non public information that you receive from or about Tayeb, including pricing, commission rates, commercial terms, operational data, business strategy, and Platform features. You may disclose confidential information only to your professional advisors under appropriate confidentiality obligations, or where required by law.

14Restricted Conduct and Anti Circumvention

You agree not to:

• Solicit customers introduced by Tayeb to transact off the Platform, including by inserting flyers, contact details, or QR codes in delivery packaging.
• Offer worse prices, slower preparation, or lower quality to Tayeb customers compared to direct or other channel customers.
• Manipulate ratings, reviews, or ranking, including by submitting false reviews or paying for reviews.
• Use bots, scrapers, or automated tools to interact with the Platform.
• Reverse engineer the Platform or attempt to access Tayeb data outside the Merchant App.
• Use the Platform for any unlawful, fraudulent, or harmful purpose.

15Liability and Indemnification

You bear full responsibility for the products and services you provide, including food preparation, packaging, quality, safety, and compliance with law. You shall indemnify, defend, and hold harmless Tayeb, its affiliates, officers, employees, and agents from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your products or services, including any product liability, food safety, or consumer claims
• Your breach of these Merchant Terms or any applicable law
• Your Merchant Content, including any intellectual property infringement
• Any claim by your staff, contractors, or third parties relating to your operations

To the maximum extent permitted by law, Tayeb's total aggregate liability under these Merchant Terms is limited to the total commissions paid by you to Tayeb in the three months preceding the event giving rise to the claim.

16Force Majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, fires, floods, pandemics, war, civil unrest, strikes, road closures, government actions, telecommunications failures, power outages, and internet service disruptions.

17Suspension, Delisting, and Termination

Tayeb may suspend, delist, or terminate your account at any time, with or without notice, in cases including:

• Breach of these Merchant Terms, the Merchant Agreement, or applicable law
• Food safety or hygiene risk
• Excessive customer complaints, refunds, or cancellations
• Fraud, abuse, or anti circumvention violations
• Failure to maintain required licenses or permits
• Operational, regulatory, or legal reasons

You may terminate by giving Tayeb the notice period set out in your Merchant Agreement, or where no period is specified, 30 days' written notice.

On termination, you remain responsible for fulfilling any accepted orders, settling any outstanding amounts, and continuing confidentiality and indemnification obligations. Tayeb will remove your listing from the Platform in line with these Merchant Terms.

18Amendments

Tayeb may update these Merchant Terms at any time. Material changes will be communicated through the Merchant App, by email, or by notice on our website, with a revised effective date. Continued use of the Platform after the changes take effect constitutes acceptance of the updated Merchant Terms.

19General Provisions

Severability. If any provision of these Merchant Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement. These Merchant Terms, together with the Merchant Agreement signed between you and Tayeb, the Privacy Policy, the Personal Data Protection Notice, and any policies referenced in them, constitute the entire agreement between you and Tayeb regarding the Platform. In case of conflict between these Merchant Terms and a signed Merchant Agreement, the Merchant Agreement shall prevail for the matters it specifically addresses.

Assignment. You may not assign your rights or obligations under these Merchant Terms without Tayeb's prior written consent. Tayeb may assign these Merchant Terms in connection with a merger, acquisition, financing, or sale of assets.

No Waiver. Tayeb's failure to enforce any provision shall not constitute a waiver of that or any other provision.

Notices. Tayeb may provide notices through the Merchant App, by email to the address on your account, or by posting them on the website. You must keep your contact details up to date.

20Governing Law, Language, and Disputes

These Merchant Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes arising out of or in connection with these Merchant Terms shall be subject to the exclusive jurisdiction of the competent courts of Amman, Jordan.

21Acceptance

By tapping Accept and Continue or otherwise using Tayeb merchant services, the Merchant confirms that it has read, understood, and agreed to these Merchant Terms and Conditions.

22Contact

For any questions about these Merchant Terms, the onboarding process, or your Merchant Agreement, please contact us at: